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Frequently Asked Questions

Consider user weight, typical terrain, whether folding for car transport is needed, desired seat width, and whether reclining/standing features are required. Contact us with these details and we will recommend the most suitable model.
Our products have been tested to EN 12184, ISO 7176-21 and related EMC standards. Specific certificates correspond to specific samples/models. Please confirm certificate applicability with your local regulatory agent before import.
Yes, we export globally. Tell us your destination port and preferred Incoterms (FOB, CIF, DDP, etc.) and we will quote shipping accordingly.
Yes. We support custom frame colors, logos, packaging, controller branding and specification adjustments for qualified distributors. MOQ depends on the customization level.
We typically offer a 1-year warranty on the frame and motor for manufacturing defects. Battery and wear parts are covered under separate terms. See our Warranty Policy for details.
Click "Request a Quote" anywhere on the site, fill in the contact form, or email us directly at eva@jingshimed.com with your target models and quantity.
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